Terms & liability
A bridge, not a store
Machuca Valley Feria is a community noticeboard connecting Alegria residents with local producers and middlemen. It is not a shop, a seller, an agent, or a party to any transaction. Every order is a private agreement made directly between the customer and the producer.
No money handled
This platform never touches money. Prices are set by producers, and payment happens directly between the customer and the producer (SINPE Móvil, transfer, Wise, cash, or otherwise). The platform cannot refund, reverse, or guarantee any payment.
Producer responsibility
Producers are solely and fully responsible and liable for their products and services: their quality, safety, legality, accuracy of description, and the fulfilment of every order. By joining the platform, producers accept this responsibility in full.
Customer responsibility
Customers are told at checkout, and by ordering accept, that any issue with an order — quality, delivery, payment, or safety — lies entirely with the producer and the customer. The platform bears no responsibility and zero accountability for any order; it only seeks to act as a bridge between producers and customers seeking local products.
Raw and artisanal products
Some products (such as raw, unpasteurized milk) are made by small local producers and may not undergo industrial processing or inspection. Product descriptions are provided by the producer; consume at your own discretion.
Community access & security
Alegria is a gated community. Producers must submit their ID number and vehicle number plate to Alegria security and be approved before entering the community to make deliveries. Selling on the platform is conditional on that approval, and approval can be revoked at any time by security. The platform shares the producer's submitted ID and plate details with Alegria security for this purpose.
Hosting at our discretion
This platform hosts producers entirely at its own discretion. If enough complaints accumulate, or if there is foul play of any kind — misleading products, unfulfilled orders, abuse — the producer will be deplatformed. A removed producer may appeal; every appeal is followed by an investigation before any decision is revisited.
Changing an order
Customers may change a placed order freely within 1 hour of ordering. After that window, changes are sent to the producer as a change request, which the producer may approve or decline; the order stays as it was unless the producer approves. Producers understand that responding to change requests promptly is part of the service they offer, and customers understand that once an order is being prepared, changes can no longer be guaranteed.